Why E-Commerce Companies Must Track Deliveries

 

With the rapid growth of online shopping, the demand for accurate and consistent delivery is a key driver of customer satisfaction. However, large orders in the company make it impossible to fully track all packages.

A tracking system automates the process and plays an active role in managing the workflow while providing a pleasant Experience Keep spending under control.

If you’re skeptical about investing in a technologically advanced tracking system that can monitor packages, we list five reasons why you should reconsider.

1. Reduces operational costs

Tracking capabilities ensure you know everything about business operations without wasting resources to consume You can only control the driver, see where the fleet is moving, but also monitor the interaction between the consumer and the employee.

With features such as shipment tracking, estimation of Due to delivery dates, and frequent order status updates, the system analyzes all aspects of the business. Instead of using different resources, one plan can analyze all business requirements, which reduces costs.

The fact Having all information available on multiple devices such as mobile phones, computers, and tablets mean management can derive the data from the location of their choice.

As a result, you don’t need a location to monitor resources.

2 . Improve the customer service experience

To achieve maximum customer satisfaction, fast delivery and quick responses to your inquiries are essential. By tracking the package, the software meets both needs.

E-commerce order tracking makes it easy to answer any customer's questions.

From the delivery of the package to the acceptable payment to the driver arriving nearby, customers can easily find answers to all these questions.

The good news is that the company does not have to face-to-face with customers and there is less strain on the customer support team. All related information is automatically available to buyers after the order is placed.

Once the order is placed, the customer will receive the tracking link electronically via SMS or mail.

Tracking makes the buyer feel empowered and in control.

With an already fiercely competitive e-commerce industry, you’re likely to lose a lot of customers if you don’t provide the information in real time.

The Human Tendency Basic says that the lack of information can be annoying. Tracking the delivery can ease the worries of the buyer as they know when to expect the package and are better prepared.

Therefore, it is more likely to arrive, if its expectations are met with a good rating, come back to
and also recommend the brand to your acquaintances. Keeping customers informed avoids confusion and improves their experience.

3. Provides better control over the fleet

Package tracking means you also monitor the fleet. You can be sure that the drivers do not waste time and instead focus on making the maximum deliveries in the shortest possible time.

As mentioned in previous blogs, the impact of training on driving behavior cannot be overstated. When employees know their every move is being monitored, they’re on their best behavior.

They also take care of idle times, fuel consumption, vehicle speed, and much more fleet maintenance.

Most customers are not satisfied with the shipping costs. No free delivery can be too much trouble for you.

Logistics providers are expected to cover these costs. Therefore, delivery efficiency must be top-notch to offset these costs.

4. Helps avoid mix-ups and missed deliveries

On-time delivery of products is critical to increasing customer loyalty. Estimated Delivery Time (ETD) reporting also ensures that neither consumer nor driver time is wasted.

Reduces the chance of a missed delivery.

You don’t want your agent to go to the customer’s location to find out they’ve already left, and stuff like that creates a need for a second trip and increases operational expenses.

Another problem that often occurs in the delivery business is misdelivery. Getting the wrong delivery to the customer’s door is the business's downfall.

This leads to dissatisfied customers who will never trust the company again and can detrimentally affect the image of the brand.

Tracking capabilities also help you ensure products are not damaged. This applies in particular to food deliveries or packages that require special care. You can ensure that perishable products or fragile packages are delivered first.

If products are damaged due to accidents, they can be tracked and compensated

If a customer is not available, it helps the delivery agents to update the information in real-time and also set the right time interval
for the delivery.

5. Helps plan efficient routes; Integrate plan changes

GPS tracking helps online delivery companies ensure maximum coverage of locations on the most optimal routes at the fastest possible time.

Last mile tracking helps to monitor the plan change in real-time and redirect the driver to the new location. This eliminates delays and downtime in the process.

Conclusion

While it sounds complicated, tracking shipments doesn’t have to be a difficult process.

If you’re feeling overwhelmed or stressed out about how to handle all of this, find a reliable vendor who will tailor their software to your needs.

Read More about Why E-Commerce Companies Must Track Deliveries

Get 14 days FREE Trial of delivery software