How Fleetroot Delivery Software Turns Deliveries Into Your Competitive Advantage

 

1) Order fulfillment gives today's businesses a competitive edge.

Companies have recognized that the order processing they offer their customers must become a key competitive advantage. Otherwise, they lose customers and market share to competitors who are successful in providing customers with a delightful delivery experience.

We live in the technological age, characterized by technological innovation but also by technological diffusion. It is no longer possible to create and maintain a competitive advantage based solely on functionality or cost advantages. All of this can easily be duplicated by technology. Therefore, what becomes a powerful tool is an emotional aspect in building brand equity. Competitive advantage now comes from “outside” your core product offering. as with the delivery of orders.

The "Amazon model" is now taken for granted as it forever changed customers' delivery expectations. Everyone from delivery companies to offline retailers to e-commerce businesses are under pressure to constantly improve their order delivery, delivery costs and customer communication.

Over the past decade, with all the changes in the supply chain model and in the logistics and delivery business, some best practices have emerged to turn order delivery into a competitive advantage. Importantly, the common common measure between these is the use of modern, automated delivery software to achieve this.

2) Best practices to make deliveries your competitive advantage by using modern, automated delivery software like Fleetroot

i) Route optimization: Today's world of logistics and distribution is complex! Global markets and competitors, supply chains and 24/7 operations - well, the list of fluctuating variables is endless! And at the end of this distribution chain is the always complex, always challenging and most expensive part, namely last mile delivery!
Last Mile Delivery is a litmus color change meaning it shows your prowess as a delivery company (or not!). Therefore, delivery software like Fleetroot is invaluable. With its advanced routing optimization features, you can constantly plan to achieve the best possible delivery routes.This optimization allows you to minimize costs, maximize efficiency and achieve customer satisfaction. This in turn creates happy customers that bring you profit and drive you to become a profitable business with a loyal customer base.

ii) Real-time communication: As already mentioned, today's customer wants to be “always up to date”! That means you get accurate ETAs, timely updates, and easy access to delivery information.

Fleetroot's delivery software enables customer companies to do just that - communicate directly with end customers and even let them know ahead of

time if there are delays.Such messages are automated and delivered through multiple channels such as application pop-ups, SMS, email (etc.). Studies show that customers are much more willing to accept such delays/changes if they are informed in advance.

 

A key benefit of last mile delivery software is that it allows businesses to provide customers with accurate ETAs and properly update them on any delays. This goes a long way in managing (potentially) annoyed customers and showing them their delivery is paramount

While B2C companies have already adequately upped their delivery game, the challenge for B2B companies remains. For example, many still only give approximate ETAs, but that's no longer enough. B2B customers typically rate their delivery experience at 50%. That's a lot lower than the average rating from B2C customers, which ranges from 70% to 85%.

iii) Improving service through a better understanding of customer behavior:
With the current home delivery business model, modern brands and delivery companies only interact personally with the customer at the time of parcel delivery.

Fleetroot's delivery software has tools like ePOD (Electronic Proof of Delivery) that make it easy and quick for drivers to capture signatures and collect more data that provides managers with actionable insights.

This includes customer feedback forms, performance ratings, improvement suggestions, new service requests, and notices of other important topics. This customer feedback identifies gaps, current strengths and future trends. Because it's already a digital data point, the data can be conveniently sliced ​​and sliced ​​in myriad ways to reveal a deep understanding of customer behavior.

From a holistic perspective, the visibility and transparency that advanced delivery software provides gives organizations a much better insight into overall last mile operations. This helps managers make better decisions consistently. 

iv) Offer multiple delivery options:

The "homogeneity" of customer requirements regarding delivery is a thing of the past! Today's customers have very different needs –

from self-scheduled deliveries, multiple delivery windows, local pickup points or curbside pickup, to longer wait times when discounted prices are offered.
As you can imagine, managing so many options would be impossible without the use of modern software systems.

Fleetroot's last mile delivery software features a fully automated and streamlined end-to-end delivery process. Not only does it manage all customer preferences, but it also integrates seamlessly with all other stakeholders and vendor MIS/systems to provide a comprehensive and holistic view of the entire delivery process.

The improved control and visibility this provides allows companies to study consumption patterns and innovate to offer better options, be it cheaper prices, premium services, faster delivery times or more payment options...

v) Advanced Data Analysis – As mentioned above, today's shipping software is based on complex algorithms, AI and ML covering the full scope of logistics, distribution and supply chain ecosystems.

Now that all ecosystems are going digital, every transaction, task, action (etc.) is recorded as a data point. As is commonly said today, “data is the new oil” and these data-driven insights are critical to continue improving delivery operations and creating a sustainable competitive advantage.

Fleetroot's robust data analysis capabilities can analyze the vast amounts of comprehensive data to consistently generate meaningful and actionable insights.

vi) Reduced Costs and Maximized Efficiency: Ultimately, companies are in business to make profit and keep their customers happy.It's not an easy task, and it's not just about managing one aspect of the operation (like reducing operational costs) but managing all the variables as a whole.

Today's delivery software, like Fleetroot, enables companies to do just that, manage myriad (and ever-changing!) customer demands and keep up with evolving global delivery operations running 24 hours a day, 7 days a year Week, manage your resources and delivery teams and ultimately ensure the smooth running of a profitable and ethical business venture.

Conclusion: As you can see, the current delivery operation is a complex labyrinth. Customer expectations are becoming more demanding and constantly changing. In such cases, modern technology tools like Fleetroot delivery software can help turn opportunities into benefits.