Top 10 Features Of Delivery Apps

The Rise of Delivery Apps: A Modern Phenomenon

We live in a hectic modern age that is now classified as the digital age. Everything in our lives, be it private or professional, is being digitized to make our lives easier, faster, and more convenient. We have so little time for our daily chores that we're constantly looking for instant solutions for our doors and homes, and all at reasonable prices!

The ongoing pandemic has only served to further emphasize the appeal of "sending things home and to the office". Make no mistake, we are witnessing a seismic shift in the way civilization evolves in
behavior.

What are the top 10 features a delivery app should have?

For a delivery app To satisfy its users, developers must first understand the basics of the "why and how" of a delivery app.

Here are the top 10:

1. Push customer notifications for real-time updates: It has now become the norm to push your customers with the latest updates on their deliveries. These messages are delivered via SMS, email, or in-app popups - keep the customer up to date with your delivery details.

2. Easy Payment - Payments are an essential part of any delivery app, if a payment is not received successfully, the delivery cannot be completed.

The delivery app should be integrated with all major available payment options to serve the customer well.

Today there are countless payment gateways or mobile wallet services including credit card/debit, internet banking, Google Pay, Apple Pay, and cash on delivery. You might even run promotions based on payments based on type and amount from time to time.

3. Rewards and Loyalty Programs – Special offers, discounts, and loyalty programs are tried and tested ways of not only attracting new customers but also rewarding them for repeat use of your app.

This is exactly why successful companies offer strong loyalty programs to give regular customers (especially heavy users) benefits to their customers.

4. In-app notifications: App in-app notifications are notifications that are displayed on the user's screen while the app is open. They can be colorful interstitials or pop-ups, but their main purpose is to provide updates and information about the status of customer shipments. A messaging function is also becoming increasingly important to interact with customers via a two-way communication channel.

5. Real-Time Tracking: This feature not only allows your fleet managers and customers to track the location of their deliveries via GPS in real-time but also helps your drivers to determine the optimal route to the customer and thus minimize shipping costs. Fleet managers can use the APIs to integrate Google Maps or Waze navigation to do this conveniently.

6. Customer Profile and History: A customer's profile becomes an important repository of
information.

Order history such as type of goods, vendors, locations, preferred vendors, preferred payment methods (etc.) is recorded for future reference. For example, you could offer discounts and promotions based on the type of products ordered. , or a time of year (e.g. Christmas) if you see that the customer tends to make a lot of purchases in this sense.

7. Ease of Use – People choose apps, including a delivery app, because they are quick and easy. However, if your app is complicated to design and use, takes too long to load, requires customers to repeatedly enter details, and is generally cumbersome, you would be defeating its purpose. Therefore, all deployment applications must have an excellent User Interface (UI) and also provide a strong UX (User Experience).

Users need to be able to find what they are looking for, be directed to their desired destination, and be exposed to the full scope and functionality of the app seamlessly and engagingly, for example by using symbols. Whenever possible, instead of text, it has become a modern way to make usage faster and more convenient.

8. Search options: Offer customers a well-equipped "search function" Get started with an image of the details that would go into the delivery, from order to delivery (e.g.

ETA, cost, fragile cargo details, pickup points, discounts and cashback, ultra-fast delivery details, etc.)

9. Leveraging Social Media: We live in a world powered by social media. media and has infiltrated every aspect of our lives. Allowing your customers to share their experience through photos, moments of happiness upon receiving a package, or their opinions and comments on social networks via API integrations is a great way to get good customer feedback. -of mouth and build a good reputation for delivery applications.

10. Feedback and Ratings: This feature allows your customers to provide feedback, rate your services, take surveys, and provide feedback and suggestions. Having positive or negative feedback – This is a must in today's highly competitive world, especially in the delivery business as it operates in a complex and dynamic environment.

Our modern lives have now become dependent on a digital existence and the “delivery culture is here to stay. While there are several last-mile delivery software that is available, with new ones hitting the market every day, you would do well to consider the points mentioned above while selecting yours.